Frequently Asked Questions

Help centre

Frequently asked questions


Everything about shipping, returns, discounts and how we work. If your question isn't here, we're a small team and we answer our own email.

Orders & shipping

Where do you ship to?

Worldwide. Shipping is free on all orders over $100 AUD. Orders under $100 have a flat shipping rate added at checkout, shown before you pay.

How long will my order take?

Orders are processed within 1–3 business days of payment. Standard delivery then takes 5–12 business days. Orders placed on a weekend or public holiday are processed the next business day.

Delivery times are estimates. Carrier delays and customs processing can push them out, and those are outside our control.

How do I track my order?

The quickest way is our Track My Order page. Sign in with your email and we'll send you a 6-digit code — no password needed, and it works for guest orders too. You'll see every order placed with that email, its tracking number and where it's up to.

You'll also get an email with your tracking number as soon as your order is dispatched, which you can use on the carrier's own tracking page.

If you can't find that email, check your junk folder first, then email us at hello@wrkspaceco.com and we'll resend it.

Can I change or cancel my order?

Yes, within 12 hours of placing it. Email hello@wrkspaceco.com as soon as you can with your order number and we'll sort it. After that the order may already be with the warehouse, and we may not be able to stop it.

My order hasn't arrived — what do I do?

If it's been more than 20 business days, email hello@wrkspaceco.com with your order number and we'll investigate with the carrier immediately.

If your order arrives damaged, or doesn't arrive at all, get in touch as soon as you can and we'll arrange a replacement or a full refund.

Will I be charged customs duties or taxes?

Australian orders, no. For international orders, your country may charge import duties or taxes on arrival, however most countries will not incur these taxes. These aren't included in our prices and are set by the destination country, not by us — it's worth checking your local thresholds before ordering.

Returns & refunds

What is your returns policy?

You have 30 days from receiving your item to request a return. The item needs to be unused, uninstalled, in the same condition you received it, with tags and original packaging, plus proof of purchase.

Email hello@wrkspaceco.com to start a return — items sent back without requesting one first can't be accepted. If you've changed your mind, return postage is at your own cost and original shipping isn't refunded. If the item is faulty, damaged or not as described, we cover return postage and send you a prepaid label.

What can't be returned?

For change of mind: sale items and gift cards are final, and we can't take back lighting or other items once they've been installed or wired in. We also can't accept perishable goods, custom or personalised orders, personal care items, or anything classed as hazardous, flammable or a gas.

None of that affects your rights under the Australian Consumer Law if an item is faulty, damaged or not as described. If you're not sure about a specific item, just ask before you buy.

My item arrived damaged or it's the wrong product.

Please check your order as soon as it lands and contact us straight away. A couple of photos of the item and the packaging help us move fast.

We'll evaluate it and make it right with a replacement or a full refund, and we cover the return postage. You won't be out of pocket for our mistake.

When will I get my refund?

Once we've received and inspected your return we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few days more to post it.

If it's been more than 15 business days since we approved your return, email us and we'll chase it.

I'm in the EU — do I get a cooling-off period?

Yes. For orders shipped into the European Union you have 14 days to cancel or return your order for any reason, no justification needed. The item still needs to be unused, with tags and original packaging, and you'll need proof of purchase.

Discounts & bundles

How do the bundle discounts work?

They're automatic — no code needed. The more pieces you add, the bigger the discount:

  • 2 items — 10% off
  • 3 items — 15% off
  • 4 or more items — 20% off

You'll see it applied in your cart and at checkout. The progress bar in your cart shows how close you are to the next tier.

What is the bundle spinner?

It's on our home page. Hit spin and it builds you a random four-piece setup — a desk mat, a stand or charger, a lamp and an organiser. Keep the ones you like by locking them, then respin the rest until the bundle suits you. Spin as many times as you want.

Add all four to your cart and you get the 20% bundle discount plus an extra 5% on top, for 25% off. The bonus applies automatically when you add the bundle.

Can I use more than one discount?

The bundle discount and the spinner bonus stack — that's how you get to 25%. The spinner bonus needs at least 4 items in the cart and can be used once per customer.

Other promotional codes generally can't be combined with the bundle discount. If a code doesn't apply at checkout, that's usually why.

Payment & about us

What payment methods do you accept?

All major credit and debit cards, plus the express options at checkout — Shop Pay, Apple Pay, Google Pay, Paypal and Afterpay. Every payment is processed securely through Shopify; we never see or store your card details.

Are prices in Australian dollars?

Yes, all prices are in AUD. If you're shopping from overseas your card issuer converts at their rate on the day, and any local duties are separate.

Who are you, exactly?

Wrkspace Co is an Australian business based in Melbourne (ABN 95 663 695 654). We started with home office gear and now cover lighting and home decor as well.

There's more on where that came from on our About page.

Still stuck?

For anything about an order — tracking, changes, returns — email hello@wrkspaceco.com. For general enquiries, info@wrkspaceco.com. A real person answers, usually within 24 hours Monday to Friday and within 48 hours on weekends.

Contact us