Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@wrkspaceco.com.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@wrkspaceco.com.

Change of mind returns
If you are returning an item simply because you have changed your mind - for example it is not quite what you expected, or it no longer suits your space - return postage is at your own cost. We recommend using a tracked service, as the item remains your responsibility until it reaches us. Original shipping charges are not refunded.

Change of mind returns must be unused, uninstalled, and in their original packaging with all parts and fittings included. Items returned used, installed, incomplete or without their original packaging may be declined, or refunded in part to reflect the reduction in value.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, not as described, or if you receive the wrong item, so that we can evaluate the issue and make it right. Where an item is faulty, damaged or not as described, we cover the cost of return postage and will send you a prepaid return shipping label.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Lighting and other items that have been installed, wired in or fitted cannot be returned for change of mind. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept change of mind returns on sale items or gift cards. This does not affect your rights under the Australian Consumer Law if an item is faulty, damaged or not as described.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hello@wrkspaceco.com.

Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.